1. Any cancellation of the order shall be made before 24 hours of the actual time of delivery to claim refund of the paid amount. No refund shall be made once the 24 hours delivery window starts.
2. Cancellation of order shall be made by mail with Subject: "Cancellation Request" and sent to (info@foxtailflora.com). Mail should contain order id.
3. Refund shall be made under following conditions:
a. Order was cancelled.
b. Order was not delivered to the recipient.( This does not include the case for unfounded recipient )
c. If there is any complaint regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.